What is an AI agent, and how is it different from a chatbot?
A chatbot follows a fixed menu of options. An AI agent understands what customers write in their own words, checks your catalog and your systems, and takes action: it quotes, takes payments, logs the order or hands the conversation to a person.
Can it answer on WhatsApp with my current number?
Yes. We connect it through the official WhatsApp Business API, so your number stays the same and isn’t at risk of being banned for using unofficial tools.
How does it take card payments inside the chat?
The agent creates a payment link from your payment gateway for the exact order amount. When the payment is approved, it confirms with the customer and alerts your team.
What happens if the agent doesn’t know an answer?
It doesn’t make things up. It tells the customer it’s connecting them with a person and hands you the conversation with the full context. Those questions become new knowledge for the agent.
How long does it take to get it running?
A single-channel agent is usually in testing within a few days. Projects with several channels, payments or integrations take a bit longer, and they always start in test mode before talking to your customers.
Do you work with businesses in the US?
Yes. We’re based in Medellín, Colombia, and the whole process is remote: calls, setup and support, in English or Spanish. Colombia is on UTC-5, so our workday lines up with US business hours.